Form and workflow design
Drag-and-drop tools build forms and process steps. A form collects the request's information; the flow determines where it goes. Business rules can route the same form differently according to amount or department.
Task assignment and delegation
Work can be assigned to individuals, teams or departments. Organisation and delegation settings help tasks reach an authorised person, supporting continuity when a manager is absent without depending on personal email follow-up.
Tracking pending work
Management screens show progress and overdue work. Reports cover past processes and open tasks, helping identify whether a delay belongs to the requester, an approval or the execution step of the same business record.
Its role alongside ERP
ERP manages commercial records such as orders, inventory and accounting. Flow handles the sequence of tasks and approvals. Creating an ERP purchase order from an approved request requires an integration connecting the relevant data and permissions.
Automation needs explicit decisions
An undefined rule remains unclear after it is moved into software. Amounts, request types, responsible roles and return reasons need explicit meaning. Custom connections may require development beyond standard visual form design.