Who is it for?
For teams experiencing transaction, reporting or access issues in an existing ERP installation. A new module, extensive data correction or version upgrade is scoped separately.
SERVICES
Review ERP issues together
We review issues affecting everyday use of Logo applications with an authorised user through remote support. The scope, connection method and necessary access are agreed before the session.
Tell us about your support issueOn this page5 sections
Information that starts the investigation
The product version, error, transaction steps and affected users help us locate the issue. We use these details to guide the session. Personal and commercially sensitive information should be masked in shared screenshots.
Controlled remote access
Use a connection tool and access rules approved by your organisation. Agree account permissions first. Persistent access or administrator privileges are not assumed for every request.
Investigation and next steps
Reproduce the issue, then review settings and transaction flow. Consider backups and recovery before changes affecting data. Summarise the work performed and remaining actions at the end.
WORKFLOW
From support request to result check
Access and working time are agreed in advance. Investigation may be remote or on site depending on scope; results are checked with the user.
- Request and context
- Investigation
- Action
- Verify together
Scope and timing
Response times, working hours and coverage depend on the support agreement. Third-party outages, data recovery or development may need further assessment; resolution time follows diagnosis.
Questions and answers
Should an authorised user attend?
A user who can demonstrate the issue and approve access helps the investigation. Required participants are agreed before the session.
Can every issue be resolved remotely?
Hardware, local network or physical tasks may require an on-site visit. The initial assessment identifies the suitable support method.
Related products and services
IMPLEMENTATION AND SERVICE
ERP and Business Software Training
We plan training around the installed product, user roles and business scenarios. The aim is to understand task order and checks as well as the screens themselves.
IMPLEMENTATION AND SERVICE
ERP Project Planning and Implementation
A Logo ERP selection or migration is easier to manage when process discovery, data preparation, testing and user training are planned together. Vibe Bilişim helps define a scope based on your current operations.
Tell us what needs support
Share the product you use and the step where the issue occurs so we can define the support you need.
info@vibebilisim.com +90 (850) 242 84 23